Jerusha Washington is a skilled insurance professional with over 11 years of experience. She has dedicated the last 8 years of her career to specializing in Regulatory Compliance Management (RCM), currently serving as an Associate Director of Compliance at Sun Life US. She leads Sun Life's US RCM Test Program in this role, with a focus on regulatory risk management, demonstrating her expertise in evaluating controls and assessing their effectiveness. Throughout her professional journey, Jerusha has demonstrated a commitment to enhancing client experience. As a subject matter expert in complaint handling, she aided in improving customer satisfaction. Additionally, she served as a resource for investigating fraud allegations, showcasing her dedication to maintaining integrity and trust within the industry. Jerusha's career began on the frontlines of service as a call center representative, where she gained invaluable insights into customer needs and expectations.
Outside of work, Jerusha is passionate about making a positive impact on her community. For the past 15 years, she has been a member of Alpha Kappa Alpha Sorority, Inc., contributing to various philanthropic initiatives. In 2020, Jerusha created the Sun Life Black Excellence Alliance Mentor Program, where she serves as Program Manager and mentor. This program enriches the lives of high school students by providing guidance and support for their personal and academic development. As a proud alumna of the University of Missouri, Jerusha is dedicated to helping students pursue higher education and explore career opportunities. She firmly believes in the power of community and actively contributes to its growth and well-being. Jerusha cherishes quality time with her husband and children, seeking out new adventures together. As a self-professed foodie, she enjoys family trips that involve exploring different cuisines, satisfying her curiosity for diverse culinary experiences. Jerusha's thirst for knowledge is evident as she consistently seeks opportunities to learn and strives for excellence in all aspects of her life.