Crystal Trepanier is a Certified Management Accountant with over 17 years’ experience in the insurance industry. Crystal is currently the Associate Vice President for the in-force operations and field services team at National Life Group.
In her role, Crystal is responsible for leading the company’s various payment functions, policy change functions, in-force illustration teams and agent contracting. With the tremendous growth National Life Group has been experiencing, Crystal leverages her experience to help scale the operations always with an eye towards how the company drives impact and value to customers and agents. While Crystal’s prior experience was primarily in accounting, which included her first 9 years at National Life Group, It was Crystal’s drive and ambition to learn more that landed her in operations where she has had the privilege to lead a number of different operational teams. Crystal believes in the power of teammates being able to be their authentic selves and helped to support the growth of each employee owning their voice through various leadership sessions she facilitated. These sessions helped teammates to learn to be more comfortable with who they are and how they add value.
Crystal lives in Vermont and enjoys spending time outside of work with her family including her wonderful 10-year-old son Lucas and her amazing husband Albert. She is a big fan of working out (believing very much in the power of it’s physical and mental benefits) playing board games and reading.