Filing a Claim

Insurers rely on information from a variety of sources to determine if a claim from a policyholder meets the policy’s definition of disability. This can include, but is not limited to, information from medical professionals and an analysis of the policyholder’s work history.

Research shows that insurers approve the vast majority of claims they receive. According to a 2008 study by JHA, group disability insurers approved 78.8 percent of submitted claims. Of claims that were not approved, 25 percent were denied because the claimant recovered before the elimination—or waiting—period defined in the contract had expired.

Publications and Resources

Private Long-Term Disability Income Insurance (PDF). This fact sheet explains how private long-term disability income insurance offers paycheck protection and complements the safety net provided by the Social Security Disability Income program. (2018)

Disability Income Insurance: Financial Protection for You and Your Family. This guide outlines the features and costs of individual disability income insurance and offers tips and a checklist on buying the right policy for you. (2014)

Protection for the Unexpected. A serious illness or injury can harm more than your health--it can have an impact on your ability to work and meet your family's living expenses. This article explains how disability income insurance can help you avoid depleting your savings.