Consumer Protections


Companies issuing disability income insurance are regulated by state insurance departments to protect consumers and ensure company solvency. Each state has comprehensive laws and regulations governing, but not limited to, company and agent licensing requirements, market conduct and financial examinations, as well as product approvals.

Most states offer a “free-look” period following a disability income insurance purchase. During this period the purchaser has the right to review the contract and return it if he or she has made the wrong choice. The company will then cancel the policy with a full refund. Free-look periods usually last at least 10 days, but rules vary from state to state and not all states offer a free-look option.

Publications and Resources

Private Long-Term Disability Income Insurance. This fact sheet explains how private long-term disability income insurance offers paycheck protection and complements the safety net provided by the Social Security Disability Income program. (2018)

Disability Income Insurance: Financial Protection for You and Your Family. This guide outlines the features and costs of individual disability income insurance and offers tips and a checklist on buying the right policy for you. (2014)

Protection for the Unexpected. A serious illness or injury can harm more than your health--it can have an impact on your ability to work and meet your family's living expenses. This article explains how disability income insurance can help you avoid depleting your savings.

State Insurance Department Directory. State Insurance Department Directory, with contact information for 50 states, the District of Columbia, Puerto Rico, Guam, and the U.S. Virgin Islands. Includes names and phone numbers for key personnel and specific subject contacts.